Pediatric Intensive Care Unit Team at Kaiser Permanente Fontana Medical Center
May 2025
Pediatric Intensive Care Unit Team
at Kaiser Permanente Fontana Medical Center
PICU
Kaiser Permanente Fontana Medical Center
Fontana
,
CA
United States
Joselito (Jojo) Medrano
Karina Hernandez
Brian Phan

 

 

 

It was a cold morning when I arrived at Kaiser Fontana with my six-month-old baby, clutching her tiny hand as tears blurred my vision. She had been struggling for weeks, but nothing prepared me for the news that she might have a rare metabolic disease. The PICU was the last place I imagined where I would be, and as the doors opened to the sterile environment, I felt the weight of fear and uncertainty pressing down on me. The first person to greet us was Jojo, a PICU nurse with kind eyes and a calm demeanor. He immediately set the tone, gently explaining what the next steps would be. Despite my fear, his warmth gave me a glimmer of hope. He reassured me that my baby was in the best hands possible. I watched as he carefully adjusted the monitors, speaking to my daughter in a soft, soothing voice as if she were his own child.

Then there was Karina, whose smile managed to break through my worry. She had a way of making the most complex medical jargon understandable. When the doctors ordered a series of tests for my baby, Karina took the time to explain each one, ensuring I felt involved and informed. She would check on me regularly, often sitting beside me during the long hours, reminding me to eat, rest, and take care of myself.

Brian, another nurse on the team, became our rock during night shifts. His sense of humor brought light into some of our darkest moments. He found small ways to ease my anxiety, whether it was chatting about his favorite books or showing me how to read the data on the monitors so I wouldn’t feel so helpless. Every time he stepped into the room, he would greet my baby like she was the most important person in the world, his genuine care radiating in every interaction.

Over the course of two weeks, these three incredible nurses became more than caregivers, they became part of our family. I marveled at their patience as they navigated my endless questions and my tears, and I was in awe of their ability to provide not only exceptional care but also emotional support during such a critical time. They celebrated small victories with me, every stable reading, every peaceful nap my baby managed, and their encouragement helped me hold on to hope. The entire PICU team at Kaiser Fontana deserves endless recognition, but Jojo, Karina, and Brian stood out in ways that I will never forget. Their compassion and kindness not only saved my baby’s life but also gave me the strength to keep going when I felt like falling apart. To all the PICU nurses out there, including Jojo, Karina, and Brian: you matter. Your dedication makes an immeasurable difference to families like mine. You transform fear into hope and chaos into calm. From the bottom of my heart, thank you for everything you do.