My wife gave birth to our first child, and even though we had taken classes and done tons of reading, we were not prepared for the first few days. Watching my wife in pain from her C-Section, getting woken up every 45 minutes to try to feed, and knowing that he wouldn't fall back asleep unless he were lying on her body, I was in despair that I hadn't known before. Nicole came on shift our third night in the Mother Baby Unit. As soon as she came into the room, the mood changed. We didn't just feel cared for; we felt cared about. We felt like she was really paying attention to what was going on with us and helping us to make things better. She was kind and warm in a way we had not experienced in the MBU before or with any healthcare professional. She didn't just help us when we asked for it - she tried to find new ways to help us that we didn't even know we needed, and she did. I remember the turning point clearly - where I went from being scared, depressed, and hopeless to realizing that things were going to be okay and being excited about my family. It was When Nicole came in at 3am, my wife and I both barely conscious and so exhausted, and I wondered how I would possibly stay awake longer to watch over her and the baby while they slept. I was wondering how I would do this that night, the next night and the next. Sure, I would fail. Sure, that my wife or my child would suffer, or worse. Nicole looked at me and said, "Do you want me to take him out to the nurse's station for a little bit so you can rest?" I didn't think I could ask for that. I'm still not sure she could do that. But we needed it. All three of us needed that so badly. She took him and cared for him. When she brought him back, he was rested. Because we got a little break, we were rested. Everything after that started to get better, bit by bit. The next night, Nicole was back. Our baby was still losing weight and passed the 10% threshold. We were upset and scared. Again, Nicole was there for us. She was so calm and kind. She was so competent and knew exactly what to do. I have honestly never felt so secure or in such good hands in any medical setting ever. Frankly, I don't actually have the words to describe what this experience was like, other than it was wonderful in a new way. In a hope-giving and life-affirming way. I am so thankful for Nicole. I don't know how we could have done it without her, and I know that we did it because of her care.