When my father was admitted to Oak Hill Hospital’s ICU due to a heart valve replacement, our family found ourselves in the middle of some very frightening and uncertain moments. But from the very beginning, it was clear that my dad was in exceptional hands with Nichole because she was the kind of nurse every patient and family hopes for.
During the most critical times, Nichole commanded the room, remaining confident, calm, and completely in control. I watched her coordinate seamlessly with multiple doctors and nurse practitioners, even taking the initiative to suggest adjustments to my father’s medications that ultimately stabilized his condition.
As my father’s condition improved, Nichole’s incredible bedside manner continued to shine. She met my dad’s sassy, sarcastic humor with the perfect mix of levity and confidence- treating him not just as a patient, but as a person.
What made this experience even more incredible was learning that Nichole was part of an extraordinary team. Every nurse we encountered in the ICU showed the same commitment to excellence, teamwork, and genuine care. Their sense of unity radiated through everything they did, and it showed in the quality of care my father received.
Nichole and the entire ICU nursing team at Oak Hill Hospital embody what it means to be called into this profession. They made a lasting difference for my father and for our entire family. They are, without question, DAISY Award worthy.