From the very moment Natalie Ridenbaugh greeted me in the waiting room, she made a meaningful connection with me. It felt as though we were instant friends. Her kindness and warmth immediately stood out, making the entire experience so much more positive. I was visiting for injections for psoriasis, a treatment I had not received before. She explained everything clearly and checked in often during the process to make sure I was comfortable. Her expertise and attention to detail made the experience smooth and seamless. What truly set her apart, though, was her willingness to go above and beyond to help me. I’d been struggling to access a medication I knew worked for me, but transitioning to Cleveland Clinic insurance had made the process frustrating. Two months prior, I had sent my records from my previous dermatologist, but they never made it to the right doctor at the Cleveland Clinic. Natalie didn’t just acknowledge the issue—she took action. She asked if I had time to address the problem right then, and when I said yes, she personally filled out all the necessary forms to request my records again. She ensured everything was sent and followed up until the records were received. Thanks to her efforts, I was able to get the medication I needed delivered directly to my door. Her dedication, compassion, and proactive problem-solving made all the difference in my care. My interactions with her have been the best I’ve experienced at Cleveland Clinic, and I’m deeply grateful for everything she did to help me. She exemplifies what it means to provide exceptional nursing care, and she deserves to be recognized for it. Thank you for making such a meaningful impact on my health and well-being.