While my brother was in Palliative Care, he and our family felt very supported, cared for, and made to feel part of the process. Natalia was very loving, always with a smile, providing answers and assertive conversations that made those difficult moments more bearable and filled with love. She consistently demonstrated great professionalism and gave us a sense of security. Her natural qualities for doing her job were evident, and those traits set her apart from others. She maintained excellent communication with both my brother and us until the very last moment. Always with a smile, which instilled trust and made the place feel very welcoming.

When my brother passed away, I could almost say that I was grateful to see it go. Naty made that moment of anguish and sadness less unpleasant. She helped us recall the stories and qualities of my brother. It was very emotional. She even managed with the help of music. She did everything possible to make him comfortable and pain-free. He adored her.