Nancy went above and beyond to provide care to an 86-year-old woman who was recently discharged from the hospital. After visiting the patient's home, she immediately knew that this woman was not in any condition to take care of herself, nor could her 89-year-old husband.
Instead of admitting her for home care services, Nancy took care of the woman's immediate needs and spoke to her husband about caring for his wife. Nancy offered to help him find placement for her at a long-term care facility and made several calls. She also worked with the woman's children, who both live out-of-state, to inform them of the conditions at home and that their mother could not remain at home without 24-hour assistance.
Due to insurance, the woman could not be placed in a facility that day, so Nancy returned the next day to again care for the woman and continue working on getting placement for her. She was finally able to get her placed in a long-term care facility where she can get the 24-hour care that she needs. Nancy spent two days taking care of this couple who was never even admitted into Lincolnland Home Care. She took the time and had their very best interests at heart. Incredible work, Nancy! Thank you for living the Sarah Bush Lincoln values and standards.