Monica made us feel like we had known her forever. She is very professional, yet her bedside manner is even more important as patients come into these procedures feeling nervous and uneasy. She instantly helped my husband feel relaxed. She is so cheerful, and that helped at 6 AM when we arrived. After talking with Monica, I could see her commitment to nursing excellence in her attention to detail and patient teaching at the bedside. She is an asset to your hospital, and I could also hear her interactions with her coworkers in the unit. Positive, upbeat, knowledgeable, professional, caring, and gentle. Bravo Monica!