Kassab is one of those extraordinary nurses who brings calm and comfort to every patient he meets. Known among his colleagues for his kindness, patience, and ability to de-escalate tense situations, Kassab has a remarkable gift for turning frustration into peace. No matter how anxious or angry a patient may be, he listens with empathy, speaks with respect, and always leaves them feeling safe and satisfied.

Beyond his nursing duties, Kassab plays a vital role in fostering unity within the team. He often helps his non-Arabic-speaking colleagues by translating and ensuring their patients understand their care. His commitment to communication and inclusion has made him a bridge between cultures—a true example of teamwork and compassion in action.

One story that beautifully reflects Kassab’s character happened when a patient was admitted without family or a caregiver. During their conversation, the patient mentioned how much he wished he could have some fresh fruit. Quietly, after his shift, Kassab went outside and bought fruit from his own pocket, without saying a word to anyone. When he returned and offered the fruit, the patient was deeply moved—tears filled his eyes as he said, “You are like a brother to me. I’m new here in Saudi Arabia and have no one to help me.”

This simple yet profound act of kindness touched everyone who heard about it. Kassab’s compassion, humility, and genuine care remind us that nursing is not only about medical expertise—it’s about humanity, love, and service.

Kassab truly embodies the spirit of the DAISY Award: a nurse whose heart makes a lasting difference in the lives of patients and colleagues alike.