The mother of a 3-week-old newborn who experienced a medical emergency in the pediatric clinic praised Mary Jo for her immediate, calm, and effective response. Mary Jo escalated the situation to the appropriate team members and ensured the patient received proper care. She compassionately removed the patient’s three siblings from the scene, engaging them with comforting distractions like watching Bluey and coloring. Mary Jo showed special empathy toward the oldest sibling, calming him with hugs and gentle language. The mom expressed deep gratitude, stating that Mary Jo’s courage, compassion, and dedication made the situation as smooth as possible.