Majda Isrep
March 2024
Majda
Isrep
,
RN
Emergency Department
Saint Agnes Medical Center
Fresno
,
CA
United States

 

 

 

She went out of her way and took a genuine interest in my circumstances. She got the job done with alacrity and empathy.
Congratulations to our newest DAISY Nominee, Majda Isrep, RN, Emergency Room! She was nominated for her attentive care and compassion. Visiting the Emergency Room can be a stressful situation, especially if you have abnormal symptoms. During a shift last year, Majda encountered a patient who had been waiting for several hours for a CT scan after arriving at the Emergency Room at the advice of their primary care physician. The patient was in tears, asking to have their IV removed so they could go home.
“Majda checked my wristband and asked me to please wait. She walked down the hall, and when she returned, escorted me immediately to the scan room,” the patient says. After the scan, Majda informed the patient that the results could take up to an hour and a half to read and asked her to wait. After an hour without results, the patient knocked on the waiting room door to speak with Majda. Majda quickly got up and went to track down the test results for the patient. Within a minute of her return, a doctor came to see the patient and reviewed the exam results and treatment plan. “After the doctor was done, Majda was still there to remove my IV and help me with the paperwork,” the patient says. “She went out of her way and took a genuine interest in my circumstances. She got the job done with alacrity and empathy.” Thank you, Majda, for taking the time to truly connect with our patients and help ensure they get the expert care they need.