What makes Lotlot truly special is how she combines skill with heart. Her care was evident in everything she did. She made such a positive difference and made me feel genuinely cared for. Her kindness, patience, and attentiveness went beyond our expectations. She listened with empathy and supported me through emotionally and physically exhausting moments, all while maintaining professionalism in every interaction. Whether through a warm smile, a comforting word, or simply being fully present, she brought peace during a difficult time. She truly embodies what it means to be a compassionate and dedicated nurse.