The nominator chose to write the nomination based on the PETALS acronym. 

P– She was motherly and treated my spouse and me with care. She stayed by my side through the night.
E– She was on top of patient care and helped me with anything I needed. She actually listened to me. I felt heard and seen.
T- My spouse was cold and panicked, and she took the time to put a warm blanket around my spouse’s shoulders and comforted my spouse.
A– Lois was able to show calmness and kindness during the chaos. My BP plummeted, and she was on it.
L– She stayed by my side through the night. She didn’t have to do it, but she did it. It showed me that Lois cares about what she does and her patients.
S– She was knowledgeable about any questions I had.