I would especially like to recognize Lisa Locko for the exceptional care and compassion she showed toward one of our MFM RNs.

On a Friday, we experienced a patient event with an unfortunate outcome. Our nurse was extremely upset and worried that something in her charting or triage process may have contributed. She reached out to Lisa, who responded with immediate empathy and support. Lisa created a warm, safe, and non‑judgmental space for conversation.

She thoroughly reviewed the chart notes, offered clarity, and provided genuine emotional support. She also scheduled time to meet again with this caregiver on Monday to check in. Later that evening—after 5 p.m. on a Friday—Lisa contacted the RN to reassure her so she wouldn’t carry unnecessary worry or distress through the weekend. When I connected with our caregiver over the weekend, she shared how seen, supported, and cared for she felt by Lisa. She was feeling better and expressed deep gratitude for Lisa’s presence and kindness.

This brought to mind Maya Angelou’s beautiful reminder: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”Lisa was a healing and grounding presence for this caregiver and for our MFM team. Her compassion made a meaningful difference during a very difficult moment.