Laura was so respectful from the start. She called me about the procedure at the beginning, asking questions gracefully. When arriving for the procedure, from the moment I got there she was very kind, caring, sympathetic, etc.; she made my visit to your hospital less stressful by explaining what was going to take place from beginning to the end.
When I was discharged, Laura was very good at explaining the post-op procedures. She called again in a few days to see if I was okay or having any problems with the procedure. She is very kind. She makes you feel comfortable. You can tell she likes her job. Thanks to all the staff members in Outpatient. Everyone is very kind and caring. I have to have a follow-up and hope the same staff members will be there.