September 2026 Honoree
Krystle O'Shaughnessy, BSN, RN
Krystle O'Shaughnessy stepped up in a big way during her detail as the Acting Nurse Manager for the Case Management Team. Krystle served as the acting Nurse Manager of Case Management from November 2025 to May 2026; during this time, she became an integral part of the CM team. She provided a compassionate and supportive environment for the team during what could have been a difficult transition period. Krystle collaborated daily with Community Care leadership, Community Hospitals, PACT leadership, and supported many different roles, while keeping the Case Management team informed and up to date with direct and clear communication. Krystle took on the role as the co-chair for the national initiative for the Care Coordination Review Team, which is a full-time role that she continues to facilitate with apparent ease. The Case Management team is extremely grateful for Krystle’s excellent leadership while they transitioned to a new Nurse Manager.
Throughout her detail, Krystle continued to provide steady support and encouragement to the Home Telehealth program. She maintained a strong working relationship with all staff in Connected Care and remained a reliable resource despite the increased demands on her time. Krystle fosters an environment of calm, mutual respect, and teamwork, which helps staff feel supported and confident in their roles.
Krystle’s sustained support for Home Telehealth has directly contributed to the team’s ability to deliver the highest quality of care. The program has achieved exceptional patient experience scores, including overall satisfaction of 97.12%, trust at 95.35%, and privacy at 97.12%. These metrics reflect the strong rapport and confidence patients have in the care they receive. In addition, Home Telehealth has achieved outstanding outcomes for non-institutional care (NIC) patients with higher levels of care and needs, with results exceeding 66%, further demonstrating the program’s effectiveness and the impact of Krystle’s leadership on clinical quality and patient outcomes.
We could not be more thankful for Krystle’s leadership, and you could not find someone more deserving of this esteemed award! Congratulations, Krystle!
Throughout her detail, Krystle continued to provide steady support and encouragement to the Home Telehealth program. She maintained a strong working relationship with all staff in Connected Care and remained a reliable resource despite the increased demands on her time. Krystle fosters an environment of calm, mutual respect, and teamwork, which helps staff feel supported and confident in their roles.
Krystle’s sustained support for Home Telehealth has directly contributed to the team’s ability to deliver the highest quality of care. The program has achieved exceptional patient experience scores, including overall satisfaction of 97.12%, trust at 95.35%, and privacy at 97.12%. These metrics reflect the strong rapport and confidence patients have in the care they receive. In addition, Home Telehealth has achieved outstanding outcomes for non-institutional care (NIC) patients with higher levels of care and needs, with results exceeding 66%, further demonstrating the program’s effectiveness and the impact of Krystle’s leadership on clinical quality and patient outcomes.
We could not be more thankful for Krystle’s leadership, and you could not find someone more deserving of this esteemed award! Congratulations, Krystle!
Thank you, Krystle, for your exceptional compassion, advocacy, and dedication to your patients. You truly make a difference.
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