Kimberly Masse shows exceptional leadership and dedication in guiding and inspiring her emergency department team to deliver high-quality, safe, and compassionate patient care, even amidst the challenges of the fast-paced ED environment. Despite the complexities of the ED, Kimberly remains steadfast in her commitment to her team. She actively listens to their needs, identifies care gaps, and collaborates with them to implement meaningful improvements.

Her leadership has driven process enhancements in key areas such as pain assessment and reassessment, stroke DIDO, and hemorrhagic transfers. She holds her team accountable while also mentoring and challenging individuals to grow and excel. Kimberly has fostered strong interdisciplinary partnerships, spearheading initiatives to optimize ED-to-bed transitions, geriatric care projects, and care experience improvements.

She is not only a leader but also a flexible and open-minded collaborator who effectively balances multiple competing demands. Her professionalism, advanced clinical skills, and critical thinking make her an invaluable asset to the ED and the broader healthcare team. Kimberly’s remarkable contributions have significantly strengthened her department.