She relaxed me with her humor immediately. Two warm blankets, one for my right arm to wrap up because I told her blood doesn't want to come out of my right arm, and that I have small rolling veins. My arm warmed up, and zip, zip, no trouble and no pain.

When Kelly wanted to comfort me, she would wink and click her tongue. Just the thought of her sweet kindness makes me tear up. Hospital tests for me are all new. Kelly eased my anxiety big time. We caught on to each other's teasing back and forth - another removal of my anxiety. She explained every step as to what she was doing - another step taken to relieve my worry.

You can tell she is seasoned in her profession. With time remaining before the procedure, she asked if I'd like the lights turned down, and I couldn't believe I fell asleep for 30 minutes. If that doesn't say how safe and comforted I felt, I don't know what would. Please give a dozen daisies to Kelly Higley. I thanked God for her!