Kathryn didn't just spend hours, she spent months loving on this family, showing expert caring, learning about the patient's disease from me, talking with insurance companies, and organizing a hotel for this family to stay in the night before their infusion.
When I first thought of nominating Kathryn for the DAISY Award and read the criteria of which nominees must have at least one of, it became abruptly apparent that she shows not one but all of the qualities this Award seeks to honor. Though her role is in a specialty clinic, the breadth of patient diseases that she helps care for is extremely broad, and she regularly goes well beyond the scope and standard of her job to help our patients and their families. Turns out there is a bit of a nursing shortage. This has left our clinic severely understaffed. Kathryn is working in an environment typically manned by three RNCCs and two MAs, yet it is currently only staffed by two nurses. Needless to say, things are tight, stress is high, spirits are burned out, and everyone is tired. How has Kathryn responded to this dearth of staffing and mountain of work? By smiling, caring for everyone with more vigor, performing consistently in a team-oriented and dependable manner, and all with extreme professionalism. There isn't just one example, and if you have all day and would like to hear of just the times I can think of off the top of my head of specific examples that exemplify what I'm talking about, I'd be happy to make myself available. But for the sake of this nomination essay, let's talk about the thankless but utterly important job of medication prior authorization. My patient needed rituximab. She also lives over 3 hours away. She's also inconsistent with answering the phone. Also, her disease is so rare that most insurance companies have never heard of it. Kathryn didn't just spend hours, she spent months loving on this family, showing expert caring, learning about the patient's disease from me, talking with insurance companies, and organizing a hotel for this family to stay in the night before their infusion. This family, like every other one in my clinic who meets Kathryn, loves her. When they see me, they say, "Hi, Dr. "C"." When they see Kathryn they smile, squeal in delight, rush to hug her, and thank her profusely. I'm not saying I'm jealous, I'm just saying I hope that one day I can be half the doctor that Kathryn is a nurse, and I can't think of anyone more deserving of receiving the DAISY Award as even the smallest token to recognize the extraordinary caregiver that she is.