I was hospitalized. A week after being released, I returned and was admitted to the same floor. To say what a pleasure it's been during this hard time is an understatement! All the nurses are respectful, courteous, understanding, and hard working. They truly make my stay here a great one. However, Karen is exceptional. She has accommodated my family, never makes me wait long, answers all my questions, makes sure I understand what she's explaining, updates my wife and daughters, and continuously has a smile on her face! You can be a nurse, but having empathy and a beautiful bedside manner is something that contributes to the field. Karen should be the example to all the nurses coming in! We need more of her!