I nominated Kaila for The DAISY Award based on the exceptional care she provided to my daughter and me during my recent emergency department visit. When I arrived, concerned about a potentially serious medical issue, Kaila transformed what could have been an overwhelming experience into one marked by genuine compassion, professionalism, and excellence.

Specific Examples of Exceptional Care -

**Communication and Compassion:**
From the moment we met Kaila, she demonstrated remarkable empathy and communication skills. She took time to explain each procedure, keeping both my daughter and me informed throughout the process. Her ability to balance professionalism with warmth helped ease our anxiety during an uncertain time.

**Clinical Excellence:**
Kaila’s technical expertise was evident in every aspect of her care. She performed all procedures with skill and efficiency, demonstrating mastery of her clinical responsibilities. Her attention to detail and thoroughness gave us confidence in the quality of care being provided.

**Teamwork and Efficiency:**
What truly set Kaila apart was her seamless collaboration with the attending physician and other team members. Her excellent communication and coordination resulted in remarkably efficient care without ever feeling rushed or impersonal. This teamwork directly contributed to a positive outcome for my treatment.

**Personal Touch:**
Despite the busy ER environment, Kaila brought moments of levity and humor that helped lighten the mood without diminishing the seriousness of the situation. Her ability to connect with us as people, not just patients, made an enormous difference in our experience.

**Impact on Patient and Family Experience:**
Kaila’s care had a profound impact on both my daughter and me during a vulnerable time. Her combination of technical skill, efficient teamwork, and genuine compassion created an environment where we felt safe, informed, and cared for. She exemplified the very best of nursing practice and transformed a potentially frightening experience into one where we felt genuinely supported.

The quality of care Kaila provided reflects the highest standards of the nursing profession and deserves recognition.

Message from Tiffany Friar, CNO: Kaila exemplifies the nursing profession through her daily patient care provided in the Emergency Department. She addresses every patient as if they were her only patient and provides the compassionate care that every patient and family expects. She not only has empathy for each patient but also advocates for each to ensure they have the best quality of care and services and is transitioned to the next level of care as indicated with a thoughtful approach and guidance.