Jennifer is an extraordinary case manager whose compassion and guidance made an immeasurable difference for a very large family facing one of life's hardest moments. Her empathy, patience, and support were integral as they navigated the passing of their loved one under unexpected circumstances.

She brought clarity during a confusing time and ensured that every voice was heard and that the family was able to reach a cohesive decision before moving forward with these life-altering decisions. The family's religion was the main driver of their decision-making process, and Jennifer ensured that the rest of the healthcare team was educated on the family's explicit wishes and protocols.

Thank you, Jennifer, for being a champion for the patient and her entire family. Your work today was just one example of your hard work, dedication, and compassion, and it deserves to be recognized.