After my grandmother was rushed to the emergency room following a heart attack, Ian's compassionate care made a profound difference in her recovery. As her nurse, he was attentive not only to her physical needs but also to the emotional support she so desperately needed. Ian recognized the fear and uncertainty my grandmother felt and approached her with warmth and understanding, which helped calm her anxiety in a frightening time. Ian made sure she felt heard and respected, patiently answering her questions and those of our family with empathy and clarity. His kindness extended to all aspects of her care, ensuring she was comfortable and secure as she regained strength. He was attentive to her physical signs of recovery, carefully monitoring her condition and responding quickly to any change, demonstrating not only his skill but his genuine concern for her well-being. One of the things we admired most was his ability to create an atmosphere of hope and reassurance.