It is with great pride and admiration that I nominate Gladys and the House Supervisor team for the DAISY Team Award in recognition of their exceptional leadership, collaboration, and commitment to supporting hospital operations and patient care around the clock.

Gladys exemplifies what it means to be a transformational leader. She not only guides her team with strength, integrity, and compassion, but also ensures they are empowered to succeed in the most challenging situations. Her leadership is deeply rooted in collaboration, and her presence fosters a culture of trust, accountability, and respect.

Together, under Gladys’s leadership, the House Supervisor team has made significant contributions to improving the throughput process, streamlining patient flow, and removing barriers to timely admissions, discharges, and transfers. They have also enhanced the escalation process, implementing clearer protocols and communication channels that ensure timely, effective responses to urgent patient and staffing needs.

What truly sets this team apart is their unity, resilience, and commitment to supporting each other and the hospital at large. Gladys and her supervisors consistently step in to manage crises, coordinate care transitions, and assist frontline staff—all while maintaining a calm, solutions-focused presence. They are a vital resource to all departments and play a key role in ensuring safe, seamless care 24/7.

Gladys and her House Supervisor team truly embody the spirit of the DAISY Team Award. Their collective dedication, leadership, and compassion uplift our entire organization, and we are incredibly grateful for their tireless work and unwavering commitment to excellence.