Heather Smith, RN

While completing patient rounding, a patient told me that a nurse had assisted her when she was having breathing problems and was so scared. She said the nurse held her hand, kissed her forehead, and told her she loved her. She said the nurse was her angel and asked me to find her nurse so she could see her and give her a hug.

The nurse was Heather Smith. 

Heather showed her compassion and kindness for the first time since her husband passed. She took time from her family to come to the hospital on Christmas Day to visit with the patient. The patient stated that this was the best Christmas present she could ever have gotten.

The patient stated this was the perfect example of what Maya Angelou said: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel."