Medical Short Stay Unit
Michigan Medicine - University of Michigan
During this difficult time, Glenna was a calm and understanding support, making us feel that she cared for her patients just as she would her own family members.
Our nurse Glenna went well above and beyond the call of duty on more than one occasion for my father and my family during his final days in the palliative care unit. Glenna was always so kind and compassionate, and really maintained a patient-centered style of care. She always addressed my father, even when he could no longer respond. She truly listened and respected the wishes of my father and my family when it came to minimizing pain and maximizing comfort. Glenna even stayed well past her scheduled shift one evening to help us transport my father in his bed, down to the main level near the courtyard, where he could feel the breeze and see the Christmas lights. She patiently stayed with us, allowing him to feel the cool night air for as long as he desired. During this difficult time, Glenna was a calm and understanding support, making us feel that she cared for her patients just as she would her own family members. This is the standard by which all nursing staff in a palliative care unit should seek to uphold, yet to Glenna, it came so naturally. Even on a day shift, when she was scheduled as the Charge Nurse and not directly assigned to my father's care, she made it a point to check in several times to see how we were all doing. We cannot thank her enough for the care she showed my father in his final days, and the compassion and understanding she had for our family during this trial.