It was not my first trip to the E.R., but it was certainly my most pleasant visit, thanks to Gina’s caring smile and personality. I had a problem with my catheter which is a very embarrassing problem, but after talking with Gina, I suddenly was at ease. Gina was an enormous help. She smiled the whole time and talked with my wife and me like we were old friends. After going from the pharmacy to the medical supply store, we were more than frustrated. The trip to the E.R. was the answer with Gina being there to help. We left the E.R. feeling so much better, thanks to Gina. She is the best of the best. Thank you, Gina, for being there for me!