Frances’ commitment to equitable access is evident in the way she ensures local chronic care units are aware of her availability to support patients wherever she is assigned.

Her recent experience at the Carswell Federal Medical Center in Ft. Worth exemplifies her leadership and compassion in addressing urgent health disparities. When the facility’s water system failed, necessitating patient transfers—including incarcerated individuals who face unique barriers and vulnerabilities—Frances went above and beyond.

She personally followed patients to the backup chronic care units, facilitating a seamless transition while managing the complexities of security and care coordination. Frances’ empathetic approach ensured that both patients and staff felt supported and confident. She remained on-site until every patient was safely initiated into treatment and the nursing staff were comfortable with the new arrangements.

This level of dedication exemplifies compassionate care at its finest and reflects her genuine commitment to improving health outcomes for underserved and vulnerable populations.