Integrity: Emily takes the time to help me understand changes in treatment. She is aware of her surroundings and aims for privacy when appropriate.

Commitment: Whether she’s had a challenging day or not, Emily provides consistently high-quality care without being distracted by other things.

Advocacy: When I was confused about my medication, she slowed down and explained things to me. Emily also brings things up to other staff members when needs are not being met.

Respect: I have always felt respected as a patient, and I can tell she listens to better understand my needs.

Excellence: Emily’s turnaround time on solutions is swift. She seems to be guided in the right direction, and it helps us all to heal.