This nurse exudes empathy and professionalism. She explains every detail and ensures the patient understands each procedure before starting anything, even vital signs or IVs. With a gentle and caring approach, she always told the patient when she was going to touch him.

She was also very kind to family members, explaining who she was and her role in his care. Because he wore a hearing aid, she made sure to be face-to-face and speak in a normal tone he could clearly hear. She asked questions about his past experiences with IV insertions, showing consideration and helping him feel more comfortable with the care she was providing.

She demonstrated strong infection-control practices, even asking a coworker for tips to help make the IV placement easier and more successful. It was clear that she had a great working relationship with her team and communicated well with them.

Every day, she made sure he, and all of us, felt comfortable and well cared for.