Dan provided my father’s discharge care after his open-heart mitral valve repair, and his compassion and professionalism stood out immediately. He took the time to speak with my father at length about managing his chronic back issues, even though his admission was for heart surgery, showing that he saw my father as a whole person, not just a diagnosis.

Dan’s casual yet confident communication style built instant trust, and his thorough discharge instructions gave my father full confidence in his recovery plan. When we later encountered a pharmacy issue with one of his medications, Dan was quickly reachable by phone and resolved the problem with ease. His ability to connect personally while delivering highly technical information in a relatable way is a model for nursing excellence.