Crystal McBurnie-Nicolas went above and beyond in a way that truly stood out. Even though she wasn’t assigned to be my nurse, she took the time to explain everything to me with incredible clarity and detail. She didn’t have to, but she did, and that made all the difference.

Crystal made sure I understood what was happening, why it was happening, and what to expect. Her explanations were calm, thorough, and easy to follow. She never rushed, and she made me feel like my questions and concerns truly mattered. It’s rare to find someone who communicates with such patience and care, especially when they’re not even directly responsible for your care.

Crystal’s willingness to step in and support me speaks volumes about her dedication and compassion. From her clear communication, kindness, and commitment to making patients feel informed and empowered.