Crystal Heier provided exceptional care as a home health nurse for an elderly patient recovering from a recent hospital stay. She attentively listened to both the patient and her family’s concerns, ensuring their voices were heard and their needs met.

Crystal facilitated support from Social Services when requested and maintained seamless communication with physicians, even as family caregivers rotated. Her dedication ensured continuity of care and contributed significantly to the patient’s full recovery. Crystal’s compassion extended beyond her duties—she reassured the family that they could reach out even after discharge.

Her professionalism, empathy, and commitment made a lasting impact, and the family couldn’t have asked for a better nurse.