I would like to nominate our incredible team for the DAISY Award for their unwavering commitment to excellence in patient care. This team truly embodies the spirit of collaboration and teamwork. We are not just a group of individuals working together; we are a family. We’ve built a bond so strong that we always have each other's backs, ensuring we cover for one another without hesitation. We all know we have some flaws, but collectively, we make a great team. When nurses float to our unit, we are always described as welcoming and open to helping anyone.

Each day, we come together with a shared mission: to provide the best possible care for our patients. It’s not your patient, but our patient—this mindset is at the core of everything we do. Whether it's stepping in to help when someone is overwhelmed, sharing our expertise, or simply offering a listening ear, we go above and beyond to support each other, ensuring that the care we provide is compassionate, seamless, and of the highest standard.

This team has consistently demonstrated a selfless attitude, putting patients' needs first, while also fostering a supportive, positive environment for one another. Their collective dedication is truly inspiring, and it’s an honor to work alongside such an extraordinary group of professionals.

Thank you for being the heart and soul of our healthcare family. You all deserve to be recognized for the amazing work you do every single day.

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The Clinical Decision Unit (CDU) team at Memorial Hermann SE is pivotal in enhancing patient care by improving patient flow, reducing emergency department wait times, and ensuring that patients receive timely and appropriate care. This team is a prime example of how the CDU supports Memorial Hermann’s Mission, Vision, and Values while improving performance measures and improving outcomes for patients, families, employees, and the broader community. 

The CDU team directly impacts ED efficiency by taking on patients who require short-term observation that doesn’t necessitate complete inpatient care. This helps to free up space in the ED and allows for faster patient turnover, thereby reducing wait times for other patients seeking care. The CDU team is instrumental in improving patient flow by providing timely decision-making on whether patients should be admitted to inpatient care or safely discharged with appropriate follow-up. 

Compassion is at the core of the CDU’s mission. The team provides clinical and emotional support, helping patients feel comfortable and well-informed about their care. The team’s efforts to provide timely updates and coordinate care plans reflect a compassionate approach to patient management.

The Clinical Decision Unit team exemplifies the hospital’s Mission, Vision, and Values by delivering high-quality, compassionate, and efficient care. Their collaborative approach has successfully improved patient flow, reduced ED wait times, and ensured patients receive the appropriate care at the right time. CDU fosters a culture of teamwork and excellence that enhances the overall patient experience. Their work reflects Memorial Hermann’s dedication to providing exceptional care, improving healthcare delivery, and maintaining the trust of the community they serve.