Charisma Harner is an outstanding leader in our emergency department. Charisma consistently goes above and beyond her role as a mid-shift and night-shift nurse manager, demonstrating unwavering dedication to both her team and patient care. Charisma embodies our service standards of Keep Me Safe, Love Me, Make It Easy, and Own It in every aspect of her work. She is a steadfast advocate for patient safety, ensuring that every individual in our care receives the highest quality treatment. She also prioritizes the well-being of her staff, staying late without hesitation to support clinical team members, whether by assisting nurses and techs, moving patients, or cleaning rooms. No task is ever beneath her, and she takes on every challenge with a positive and solutions-oriented mindset.

Beyond her hands-on support, Charisma has driven meaningful improvements to ensure that night shift staff feel just as valued and supported as the day shift. She champions the needs of her team, advocating for resources and changes that enhance both patient care and staff efficiency. Her ability to think quickly and problem-solve in high-pressure situations is invaluable, making her a trusted leader whom staff consistently turn to for guidance. Charisma’s leadership, compassion, and dedication make her an irreplaceable asset to our department. She not only meets expectations, she exceeds them every day.