My nephew's girlfriend was admitted to the hospital. When my sister, niece, and I arrived the following morning, we received the terrible news that their baby was born premature and was not going to make it. From the moment we arrived, Cayleigh Ortiz was there to guide us throughout this painful loss. She was cordial, understanding, heartwarming, and professional. When Cayleigh was taking the baby's prints, she asked my nephew if he wanted to be a part of the process. He refused, but what I loved about Cayleigh is that she accepted his answer without question. There was another moment when she connected with our family on a personal level, and her conversation with us didn't feel forced. She cared about us. Cayleigh is truly an angel sent from heaven and will forever have a special place in our hearts.