I was scheduled for an outpatient cardiac CT angiogram. From the moment Cassandra greeted me in the waiting room, her compassion and professionalism were evident. She immediately made me feel comfortable and even recognized me from nearly 20 years ago when we worked together in the same medical practice. Her warm, familiar smile helped ease my anxiety during what could have been a stressful experience.

Cassie knew I was nervous about IV placement due to past difficulties. She confirmed my arm preference, reassured me after assessing a good vein, and started the IV without issue. Her skill and confidence turned a moment of fear into one of relief.

Throughout the process, Cassie explained every step clearly, ensured my privacy while changing into a gown, and stayed by my side. During the scan, Cassie and the radiology tech provided clear, concise instructions and described exactly what was happening. Cassie repeatedly offered warm blankets, stabilized my arms when I needed to hold them behind my head, and continuously checked on my comfort. After the exam, she assisted me off the table, ensured I was not symptomatic, and never minimized my concerns. Instead, she offered reassurance at every step.

Cassie truly embodied the OSF Mission of serving with the greatest care and love. She advocated for me, displayed exemplary customer service, and demonstrated compassion that directly impacted my experience. Her actions went far beyond clinical excellence; they reflected genuine empathy and dedication to patient-centered care. Cassie turned what could have been an anxious, uncomfortable procedure into a positive and reassuring experience. She is a shining example of what nursing is all about.