My father had surgery two weeks ago. Expected recovery time in the hospital was 1–2 days. Unfortunately, we ran into multiple complications post-surgery, none of which we were prepared for. So, our concern level was high, to say the least. On top of that, my dad can be a difficult patient, with his aversion to pain, needles, and hospital food. His care took an extraordinary amount of patience and a balance of determination with compassionate care.

Carsen delivered on all fronts. He not only went above and beyond to ensure he had provided us with a thorough understanding of what was occurring and why, but he also made sure to consistently ask us if we had any questions, concerns, or uncertainties. He was empathetic with my father's pain and concerns while also ensuring that he followed the surgeon's directions for expediting recovery (which was no small task in itself).

After a week in the hospital, the surgeon authorized release. When I got to the hospital to get my dad, I had some worries about whether he should be released just yet. Carsen came in, and before I could bring it up, he expressed his own concerns about the same. He went up the chain of command, expressing those concerns and why he felt they might require further testing before release. They ended up requesting a CAT scan, which confirmed Carsen's assessment. They had to perform a follow-up procedure to alleviate an issue discovered in the scan.