Carole Santos
April 2015
Medical Surgical Telemetry
University of California Irvine Medical Center
United States




I was especially impressed with Carole's training ability. She was teaching a student nurse to provide loving care to my wife as she was dealing with the loss of her leg. Carole was empathetic and demonstrated such a caring attitude that my wife accepted the loss. Linda felt at ease and finally trusted Carole's care. She was wonderful!

The student writes: "There are so many lessons that Carole taught me. She said that it is important to recognize that nursing is our profession and that we should represent it well. Nurses must be poised and calm under pressure or stress, be prepared, and not wear wrinkled scrubs to work! Carole role-modeled amazing bedside care; always rounding frequently on her patients - bringing a warm blanket for comfort, connecting patients and families with the medical team and specialists, and making certain that we caught any changes in a patient's condition. Carole also told me that all of my classmates would pass the NCLEX, but it is up to me to decide if I will be a mediocre, good, or excellent nurse. At the end of the day, our role and service are for the patient. At the end of our time together, Carole told me to 'pay it forward'. I hope, when I become an experienced nurse, that I can precept a student and pass on the lessons about nursing that cannot be taught in a textbook. I will always be so thankful for my learning experience with Carole!"