My son was told he could not have surgery due to his inability to pay the doctor. Carmela overheard me telling my son that he would have to leave the hospital due to his inability to pay, and she sprang into action. She went above and beyond for my son while providing quality care.

She advocated to her superiors what was happening. She connected me with a patient advocate who quickly got to work. My son was clearly in pain and needed surgery. She made sure his pain was managed, and he was mentally intact. She assured him everything would be okay, and he had nothing to worry about.

The compassion and empathy she showed for our unique situation did not go unnoticed. We sincerely appreciate everything she did for us. She spoke up when I could not find the words to speak for my son. My son received the surgery and is on the road to recovery. We sincerely appreciate her collaboration with patient advocacy to help us.