Amy Krause, BSN, RN, CPN

I have a spinal cord injury that has been causing major problems with my bowel management. As one can guess, this has been extremely taxing on my physical, emotional, and mental health. I have hit a breaking point this year; I feel embarrassed and isolated with this particular ailment. At 25, I never thought I would be here. I came into my appointment incredibly defeated and overwhelmed. Without even saying I was overwhelmed, Amy recognized it. When the doctors and surgeons left, she stayed. She sat in the chair next to me and explained everything in a way that felt more hopeful, even showing me a video. She kept asking if I had any questions about the next course of action we decided on. I felt completely seen and safe to show how much I was struggling. She wrote detailed notes and assured me of our next steps. I feel much more confident and hopeful, but I wouldn't be if Amy hadn't been there. She went above and beyond even though she just met me.