In the midst of uncertainty, after the operation, after L was transported to Women's Hospital, and before going into the ICU, I had a disconcerting call with the NICU doctor and was reaching my peak stress. Amber stopped while walking to the ICU and helped me interpret how I was communicated to. That was greatly comforting. She was patient and took care of me, the third wheel (the dad). It's hard to point out a specific moment because from her initial positive "hello" and treating us as friends, to her giving our son a sticker and engaging with him after it was all relatively over, we felt special and taken care of. The whole team is amazing; we've had a 10/10 experience, but Amber is inimitable.