During a busy shift, I asked Amber to assist with a seemingly simple discharge while I managed the rest of my team. The patient, however, required new orders for a medication before the pharmacy could fill it. What should have been routine quickly became complicated-the prescribing physician was on a plane and unreachable, and his office had closed for the week. ​

Rather than stepping back, Amber took ownership of the situation. She partnered with each member of the care team to track down the correct contact and persistently worked through barriers until she was able to connect with the right provider.

Because of her determination and advocacy, the patient was able to leave the hospital with the necessary medication in hand, avoiding what could have been a major delay in care and unnecessary stress.​ Her persistence, teamwork, and patient-first focus turned what could have been a discharge roadblock into a safe and successful transition of care.