I gave birth to my baby boy and caught an infection during labour. When I was transferred to ward 33, I continuously complained about my symptoms and some staff dismissed this and put the pain to post C-section pain. Alice was the first midwife to actually listen to me and take me seriously. She also provided me with emotional support and advice. On the 13th day on the ward, it was my birthday and nobody noticed. On Alice’s next shift the next day she wished me a happy birthday and gave me a hug. This made my mood lift up. Alice is always helpful, polite, and caring. She has been an excellent midwife who goes above and beyond her normal job making patients feel happy and listened to. Even when not caring for me, on her shift she would go past corridors waving, smiling, and asking about my health and recovery. Although all midwives are helpful Alice was one of the midwives who stood out and made me feel better after being stuck in hospital for 2 weeks.