Together everyone achieves more. That is the description of the team on 3w. Rewind to March 2020, COVID-19 would reach the organization, and 3 west was chosen to be "the unit". As many emotions circled through all, the most important thing remained: to care for patients.

In what many would call surreal, relentless, exhausting, and heartbreaking, this team faced this head-on, with courage, compassion, and strength. This team did not let "FEAR" take them out (forget everything and run), this team faced "FEAR" as in "Face Everything and Rise." When the unit shut down from all disciplines, these staff members still showed up. When visitors weren't allowed to visit, these staff members still showed up, from decorating rooms to just sitting with patients and having conversations. When new technologies, clinical trials, and processes occurred, they still showed up, owned it, and thrived. When their unit closed, they showed up, floating to other units, separated from the team they know. Through perseverance, each team member remained steadfast in their commitment to serve and help others.

COVID-19 challenged all, yet for many patients, these nurses and CNA's were the last people they would ever see; holding hands for some as they took their last breath. Being isolated and alone, the staff connected many families and patients via zoom/facetime, being present for each to answer questions and decrease anxiety. The team found ways to successfully care for, comfort, and encourage healing for these patients. Knowledge, experience, and skills were elevated for all, as each shift/day, there was no knowing what may come through the doors. The team has brought forward awareness to issues/potential safety concerns to ensure patients' safety was at the forefront of care and to ensure our patients were on the right path for healing and recovery. Maintaining resiliency all while delivering positive and professional care, the 3 west team is a true example of the organization's Mission and Vision.

During the pandemic, this unit maintained their Likelihood to Recommend scores above the target demonstrating their commitment to patient-centered, quality care. In addition, numerous 3 West staff from RN's and CNA's, Unit clerks have supported the community swabbing and vaccination sites, ensuring the communities we serve have their needs met. For all these amazing things that this team has done, they are extraordinary and deserving to be a DAISY unit.