Dear Summer,

I wanted to share the below praise from a patient who complimented you for your exceptional service and care with our members. "I would like to express my gratitude for the recent care I was given. I am new to having Kaiser insurance. I do not know yet how to fully navigate the process of obtaining care. I am very impressed with the technology and the ease of care delivered by Kaiser. I recently had an acute illness episode, which required prompt attention. I used advice services, and I would like to recognize Summer at the Vallejo call center. She provided me with exceptional care and conveyed to me that she cared for me and reassured me. This is a personal gift she has, and she chooses to bring with her to work at KP to give the best patient care! KP should recognize and encourage the individual gifts their employees bring when caring for their members! Great patient/provider communication technology at KP! "