The ER was the last place my husband and I wanted to be, with his newly diagnosed cancer, especially at midnight on a Friday night. There had been a miscommunication at another facility and now my husband was out of oxygen. Stephanie Anderson stepped into this situation with a “will do” attitude, she was not going to let my husband sit around all night trading out ER oxygen tanks. Stephanie assessed the situation, determined the areas she could impact the most and got to work.
She called the Home Medical Supply company to find out exactly what needed to happen to have oxygen delivered that night. She worked with the ER doctors to have my husband quickly seen so that when Home Medical Supply showed up, we would have the appropriate documentation to receive the oxygen. She answered all our questions and was an amazing patient advocate that night.
Stephanie saw the need my husband had and got it cared for in a manner above and beyond our expectations with her attentiveness and action. She is a true asset to your organization and the people of South King County. As out-of-state patients in an unfamiliar facility, she made a huge difference for us that will be not be forgotten when we look back on our unfortunate “Cancer Journey”.