Rachel Alexander

Rachel Alexander, RN

Kaiser Permanente - The Appointment and Advice Call Center - Sacramento
Sacramento, California
United States

I just wanted to take the time to acknowledge one of your ARNs, for a great job handling this potentially suicidal member who was out of his anti-depressant and also had chest pain. She remained calm during this very long call with the patient's daughter who had her dad on speakerphone. When the member said he wanted to blow his head off, Rachel tried to determine if there were weapons in the home and had another ARN call the police to do a welfare check when the daughter wasn't 100% sure whether her dad had a gun. She stayed on the line until the police got there and was very supportive of the daughter who was very concerned.