Recently there was a patient in Ambulatory Surgery who was discharged after a very extensive OBGYN procedure. Michelle was the discharging nurse and she sent the patient home with an electronically printed prescription for pain medication from the physician. After leaving the facility with the prescription the patient ran into many insurance payment obstacles related to the medication. Michelle spent a lot of time on the phone with the physician and the pharmacy trying to get the prescription for the patient lined out. After a denial from the lobby pharmacy, the patient had given up and gone home without any pain medication.
Michelle still worked to try and figure out how to get the medication for the patient. She ended up going to the lobby pharmacy and purchasing the medication out of her own pocket (with the patient's permission), but the patient was unable to make it back to the hospital to pick the medication up so after she finished her shift, Michelle drove to the patient's house and delivered the medication to her on her own personal time.
Not many nurses today would go the extra mile for someone like she did.