August 2020
Intensive Care Unit
Cayuga Medical Center
United States




Megan Austen made my husband's stay in the ICU as comfortable as possible. Surely a trying time for all of us in his last few days of life. A small group of friends gathered as P and I were married in the ICU. Megan took photos of the wedding party for us. She made it as comfortable as possible for P and me to spend a couple of nights in adjoining recliners. We returned home after two days - that's where he wanted to die and that is where he did a couple of days later. I'll never forget Megan's kindness and that of her staff in the ICU.

She exhibits the following: patient-centered, teamwork, patient advocate, leads by example, and compassionate communication.