Maria Rustia
October 2018
Maria
Rustia
,
RN
Central Staffing Resources, Adult General Care
Michigan Medicine - University of Michigan
Ann Arbor
,
MI
United States

 

 

 

Maria was very attentive and sensitive to my needs while under her care. I was upset about the surgery results and she reached out and touched my hand and shoulder, and spoke soothingly to me; all the time reassuring me that it was going to be ok. When I had questions for the doctor, she would page them and have them stop by my room to talk to me directly about my concerns. I appreciate that she didn't just talk to them on my behalf, as this allowed me to talk to the physician directly and ask questions.
I was very anxious and confused when I received a medication that didn't look like my home medications. Maria recognized this and took the time to remove them from the package in front of me, told me what they were, and was very thorough with her explanation. This process was so very helpful to me.
In spite of how busy she was, she took the time to assist me with my bath. She washed my back and put lotion on it. She took the time to do many little things for me that she could have passed on to the Nursing Assistant but did not. The little things only took a couple minutes, but it really made me feel cared for!
Maria expertly and efficiently took care of everything while I was hospitalized, yet still showed me compassion and caring while I was her patient.